You can initiate a return within 30 days (natural days) of receiving the item. Returns outside of the 30-day(natural day) return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse.
To qualify for a general return, the item(s):
Must be in resalable condition
Must be free from scratches and/or defects
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
Damages and issues
If there is any manufacturer defect, you may return your order for a 100% refund within 30 days(natural day) of receiving it. (NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.) If there is no manufacturer defect and you simply changed your mind or want a different size, you still can return it. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you information regarding the return address. Items sent back to us without prior request for return will not be accepted.
You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items
Certain types of goods cannot be returned, such as goods that are damaged due to non-quality problems, and goods that affect secondary sales. If you have any questions or concerns about a specific item, please contact us.
The exchange will be considered as return and re-purchase. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If the customer is not satisfied with the product, the customer can apply for a refund, return, or exchange.
Customers can return the product for a refund or exchange within 30 days(natural day).
If the customer needs to return the product for a refund, please do not unpack the product, keep it in the same packaging as when it was received.
1.heelchic will pay for the return shipping if the reason for the return is our error. Instance examples may include:
Item arrived defective and cannot be repaired with replacement parts.
We sent the wrong item.
We shipped it to the wrong address.
We sent duplicate orders. Within the 30-day return period,
Product breakage due to failure of the shipped item.
2.When the customer pays for return shipping
If an item is returned due to customer error, return shipping is the customer's responsibility and shipping is paid by the customer. Fees vary by region.
Shipping costs for complete products that the customer wishes to return due to a change in their purchase decision will be the customer's responsibility.
heelchic will provide the customer with a prepaid return shipping label and the shipping cost of the returned product will be deducted from the refund.
It is important to note that our actual outbound shipping charges will be deducted from any order that offers special shipping charges.
Customers need to proactively contact the after-sales service team, obtain a return address, and contact the courier company to send the product back to us.
Once we have received the product and no any problem, we would notify you within two business days and let you know if your refund has been approved. If approved, Refund will be automatically return by original payment method. Your refund is usually available within two business days, Please check your account then.
For the return address, please contact our after-sales service team: